The People Behind Every Pulse.
A global team of operators obsessed with turning conversations into customer relationships.
Started in a spare conference room. Built across four continents.
In 2017, a sales team and a CX team decided that outsourcing didn't have to mean compromise. We started with 12 agents and one promise: every customer interaction would feel like it came from inside our clients' own walls.
Today, PulseCall Media serves 150+ brands across 30+ countries, but the promise hasn't changed. Real training. Real metrics. Real partnership.
To make world-class customer experience accessible to every growing brand — without the overhead of building it in-house.
A world where outsourcing is synonymous with quality, not compromise. Where every call moves a relationship forward.
Six principles. Every day. Every call.
Integrity
Honest reporting, transparent pricing, no surprises.
Excellence
We measure ourselves on outcomes, not activity.
Empathy
Every customer interaction deserves real care.
Innovation
Smart tooling, AI-assist, and a culture of iteration.
Accountability
We own KPIs from day one and report on them weekly.
Partnership
Your wins are ours. Your problems become ours too.
The team driving every pulse.
Aisha Whitfield
Co-founder & CEO
Marcus Chen
Co-founder & COO
Priya Ramos
VP Operations
David Okonkwo
Head of Sales
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Staff
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